.png?width=150&height=40&name=RG%20header%20logo%20150x40%20(1).png){kind=small}
.png?width=150&height=40&name=RG%20header%20logo%20150x40%20(2).png){kind=small}
ONCALL Language Services
Data Analytics & Reporting Development.
Background
ONCALL, a global language services leader, has facilitated effective communication for culturally and linguistically diverse communities since 1984.
Recognizing the need to stay ahead in language technology, ONCALL established an in-house Technology and Innovation department in 2016. This move aimed to streamline interpreter booking processes and expand access to a broader range of languages and dialects.
The challenge
The primary challenge was to enhance ONCALL's data analytics and reporting capabilities to support decision-making and improve service delivery.
The company required innovative solutions to interpret complex data sets and present them in a user-friendly manner. This task was entrusted to an intern within the Technology and Innovation department, who was expected to bring a mix of creativity, technical skills, and a keen eye for detail to the role.
The solution
The intern undertook several key initiatives:
- Designing User-Friendly Reports and Dashboards: Utilizing Power BI, the intern developed visually engaging and informative reports and dashboards. These tools helped simplify complex data, making it more accessible for decision-makers.
- Developing Self-Service Data Analytics: The intern contributed to building a self-service data analytics platform. This empowered users to access and analyze data independently, fostering a data-driven culture within the organization.
- Establishing Data Visualization Standards: The intern played a crucial role in creating data visualization standards. This ensured consistency and quality across all data visualizations produced by the team.
The results
The intern's contributions led to several significant outcomes:
- Improved Decision-Making: The new reporting tools provided deeper insights into operational data, aiding in more informed decision-making processes.
- Enhanced User Engagement: The user-friendly dashboards and reports increased engagement with data across the organization, leading to a better understanding of service impact and client needs.
- Increased Self-Service Analytics: The development of the self-service platform enabled staff to engage directly with data, reducing reliance on the IT department and speeding up the data analysis process.
- Standardized Data Visualizations: The establishment of visualization standards improved the overall quality of data presentations, making them more effective and consistent.
Ready to get started?
Lean On Australia’s Leading Graduate Employability Specialist. You don’t have to do it alone, contact us today.
More host company success case studies
Transdev Australasia
Enhancing process management.
Transdev Australasia, a leader in public transportation, embarked on an ambitious project to implement a Process Management System across its various entities. The projectrequired meticulous coordination, understanding diverse business processes, and integrating them into a new, unified system.
Wisecar
Pricing Strategy Development
Wisecar, a mobile application known for providing comprehensive car management solutions, sought to expand its market reach to business-to-business (B2B) customers. The app's features, such as service record tracking, parking and insurance record management, registration notifications, driver logbooks, fuel consumption...